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Conveniently set in the Bilbao City Centre district of Bilbao, Sercotel Ayala is located 270 metres from Campos Eliseos Theatre, 1 km from Arriaga Theatre and 1.4 km from Funicular de Artxanda.

Rooms total: 60

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Sercotel Ayala in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. When booking more than 4 rooms, different policies and additional supplements may apply.

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General
  • Pets allowed
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift
  • Safety deposit box
  • Soundproof rooms
  • Heating
  • Non-smoking throughout
  • Air conditioning
  • WiFi available in all areas
Activities
  • Bicycle rental
Services
  • Meeting/banquet facilities
  • 24-hour front desk
  • Laundry
  • Dry cleaning
  • Ironing service
  • Express check-in/check-out
  • Tour desk
  • Fax/photocopying
  • Luggage storage
  • Concierge service
  • Daily housekeeping
  • Pet basket
  • Pet bowls
Internet
  • Internet services
  • WiFi
  • Free WiFi
Parking
  • Parking
  • Parking garage
Reception services
  • Invoice provided
Safety & security
  • Key access
  • Key card access
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered