Sercotel Ayala

Recommended

Conveniently set in the Bilbao City Centre district of Bilbao, Sercotel Ayala is located 270 metres from Campos Eliseos Theatre, 1 km from Arriaga Theatre and 1.4 km from Funicular de Artxanda.

Rooms total: 60

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Please inform Sercotel Ayala in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. When booking more than 4 rooms, different policies and additional supplements may apply.

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General

Pets allowed
Non-smoking rooms
Facilities for disabled guests
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
Air conditioning
WiFi available in all areas

Activities

Bicycle rental

Services

Meeting/banquet facilities
24-hour front desk
Laundry
Dry cleaning
Ironing service
Express check-in/check-out
Tour desk
Fax/photocopying
Luggage storage
Concierge service
Daily housekeeping
Pet basket
Pet bowls

Internet

Internet services
WiFi
Free WiFi

Parking

Parking
Parking garage

Reception services

Invoice provided

Safety & security

Key access
Key card access
Security alarm
Smoke alarms
CCTV in common areas
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property

Physical distancing

Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Mobile app for room service
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety