Wish Serrano

Recommended

Situated in Gramado, 200 metres from Gramado Bus Station, Wish Serrano Resort features accommodation with a bar, private parking, a garden and a spa and wellness centre. Featuring a restaurant, the property also has an outdoor swimming pool, as well ...

Rooms total: 268

Important Information

Please note that a maximum of 1 dog is allowed per apartment. Please note that the property can only allow dogs with a maximum weight of 10 kilos and a measurement up to 40 cm from paws to shoulders. Presentation of vaccination card is required.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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General

Pets allowed
Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Chapel/shrine
Heating
Allergy-free room
Air conditioning
Designated smoking area

Activities

Tennis court
Sauna
Fitness centre
Games room
Spa and wellness centre
Massage
Children's playground
Billiards
Table tennis
Karaoke
Hot tub/Jacuzzi
Hiking
Hammam
Indoor pool
Indoor pool (all year)
Entertainment staff
Kids' club
Evening entertainment
Tennis equipment
Beauty Services
Spa facilities
Steam room
Spa lounge/relaxation area
Spa/wellness packages
Fitness
Yoga classes
Fitness classes
Fitness/spa locker rooms
Temporary art galleries
Movie nights
Walking tours
Themed dinner nights
Happy hour
Archery
Bingo

Services

Room service
Meeting/banquet facilities
24-hour front desk
Airport shuttle
Babysitting/child services
Laundry
Dry cleaning
Barber/beauty shop
Ironing service
Valet parking
Tour desk
Luggage storage
Concierge service
Shuttle service (additional charge)
Airport shuttle (additional charge)
Daily housekeeping
Pet basket
Pet bowls
Shuttle service

Food & Drink

Restaurant
Bar
Snack bar
Special diet menus (on request)
Kid meals
Wine/champagne
Coffee house on site

Internet

Internet services
WiFi
Free WiFi

Outdoors

Garden
Outdoor pool
Outdoor pool (all year)
Outdoor furniture
Picnic area

Parking

Parking
Parking on site
Private parking
Parking garage
Accessible parking

Accessibility

Wheelchair accessible
Toilet with grab rails
Higher level toilet
Lower bathroom sink
Visual aids: Braille

Pool and wellness

Rooftop pool
Pool with view
Heated pool
Shallow end
Sun loungers or beach chairs
Kids' pool
Swimming pool
Swimming Pool

Transport

Airport pick up
Airport drop off

Entertainment and family services

Indoor play area

Safety & security

24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Face masks for guests available

Physical distancing

Cashless payment available
Physical distancing rules followed
Mobile app for room service

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety