Raphael Hotel Wälderhaus

This environmentally friendly hotel is situated in the Wilhelmsburg district of Hamburg, directly at the former entrance to the International Garden Show. It is set within a unique wooden building, and offers free WiFi.

Rooms total: 82

Important Information

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Please note that children's cots are only available on request, and must be confirmed by the hotel in advance. Guests arriving by car should enter the following address into their satellite navigation system: Neuenfelder Straße 33, Hamburg Mitte, 21109. Please note that bookings made with credit cards may be subject to validity checks after the booking is confirmed. On check-in you must submit the valid credit card used to make the reservation. The hotel will not accept credit cards from third parties.

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General

Non-smoking rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
WiFi available in all areas

Services

Meeting/banquet facilities
24-hour front desk
Daily housekeeping

Food & Drink

Restaurant
Special diet menus (on request)
Kid meals

Internet

Internet services
WiFi
Free WiFi

Reception services

Invoice provided

Safety & security

Key card access
Smoke alarms
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Face masks for guests available

Physical distancing

Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety