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Set in the Neuenheim district of Heidelberg, Rafaela Hotel is within a 15-minute walk of Heidelberg's Old Town district with the theatre and university. Heidelberg Castle and Heidelberg Zoo are also less than 2 km away.

Rooms total: 27

Important Information

Please inform Rafaela Hotel Heidelberg in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

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General
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Lift
  • Safety deposit box
  • Soundproof rooms
  • Heating
  • Allergy-free room
  • Non-smoking throughout
  • Air conditioning
  • Minimarket on site
  • WiFi available in all areas
Activities
  • Children's playground
Services
  • Meeting/banquet facilities
  • Barber/beauty shop
  • Express check-in/check-out
  • Fax/photocopying
  • Luggage storage
  • ATM/cash machine on site
  • Shared lounge/TV area
  • Daily housekeeping
Food & Drink
  • Bar
  • Breakfast in the room
  • Wine/champagne
Internet
  • Internet services
  • WiFi
  • Free WiFi
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Higher level toilet
  • Lower bathroom sink
  • Emergency cord in bathroom
Entertainment and family services
  • Board games/puzzles
  • Kids' outdoor play equipment
Safety & security
  • Key card access
  • Smoke alarms
  • CCTV outside property
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • First aid kit available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast takeaway containers