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Totally refurbished in January 2018 Casual Serantes offers new charming nature decorated heating rooms in Bilbao city centre 50 meters from Santiago Cathedral. The guest house features free WiFi. All rooms are bright and feature modern décor, a flat...

Rooms total: 4

Important Information

Tourist License: HBI00434 Please note that the guest house is located in a building without a lift. Please note that vehicle access is not possible as the property is located in a video camera controlled historical area of the city. No reception at property, Reception near at Casual Mardones: c/ Jardines 4This property will not accommodate hen, stag or similar parties.

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General
  • Non-smoking rooms
  • Family rooms
  • Safety deposit box
  • Heating
  • Non-smoking throughout
  • Air conditioning
  • WiFi available in all areas
Services
  • Ironing service
  • Express check-in/check-out
  • Car hire
  • Tour desk
  • Fax/photocopying
  • Luggage storage
  • Shuttle service (additional charge)
  • Shared lounge/TV area
  • Daily housekeeping
  • Strollers
  • Pet basket
  • Pet bowls
  • Shuttle service
Internet
  • Internet services
  • WiFi
  • Free WiFi
Parking
  • Parking
  • Accessible parking
Reception services
  • Invoice provided
Entertainment and family services
  • Baby safety gates
Safety & security
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
  • Face masks for guests available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered