Novotel Hamburg City Alster

This 4-star hotel in central Hamburg offers rooms with free WiFi. The Novotel Alster lies in the Hohenfelde district, 50 metres from Lübecker Straße Underground Station.

Rooms total: 202

Important Information

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. 2 children aged 15 or under can stay in existing beds of the room with the parents or grandparents free of charge. Guests who booked the room with the breakfast option can bring up to 2 children (5 or younger) to the breakfast buffet free of charge. Breakfast for children aged 6 to 15 costs EUR 5,00 per child per day. From 16 years on children are considered adults.

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General

Pets allowed
Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
Air conditioning
WiFi available in all areas

Activities

Sauna
Fitness centre
Hammam
Fitness

Services

Room service
Meeting/banquet facilities
24-hour front desk
Business centre
Laundry
Dry cleaning
Ironing service
Tour desk
Fax/photocopying
Luggage storage
Daily housekeeping

Food & Drink

Restaurant
Bar
Breakfast in the room

Internet

Internet services
WiFi
Free WiFi

Parking

Parking
Parking on site
Parking garage
Accessible parking

Entertainment and family services

Indoor play area

Safety & security

Security alarm
Smoke alarms
CCTV in common areas
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety