Mercure London Staines-upon-Thames Hotel

Situated 20 miles from London, on the River Thames, Mercure London Staines-upon-Thames Hotel offers limited parking and some riverside rooms. The rail station is nearby and the town centre and shops are a 3-minute walk away. Twickenham is only 20 min...

Rooms total: 5

Important Information

Minors under 18 must be accompanied by parents or legal representatives. Third person named by parents must present their written authorization (certified signature). Please note that the credit card used to book must be presented on arrival.Parking is subject to availability due to limited spaces. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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General

Pets allowed
Non-smoking rooms
Facilities for disabled guests
Family rooms
Soundproof rooms
Heating
Allergy-free room
Non-smoking throughout
Designated smoking area
WiFi available in all areas

Services

Room service
Meeting/banquet facilities
24-hour front desk
Laundry
Dry cleaning
Express check-in/check-out
Packed lunches
Fax/photocopying
Luggage storage
Private check-in/check-out
Shared lounge/TV area
Daily housekeeping

Food & Drink

Restaurant
Bar
Breakfast in the room
Kid meals

Internet

Internet services
WiFi
Free WiFi

Outdoors

Garden
Terrace
Sun terrace
Outdoor furniture

Parking

Parking
Parking on site

Safety & security

Key access
Key card access
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Mobile app for room service
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety