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Kempinski Hotel Grand Arena Bansko 

Being the only ski-in and ski-out hotel in Bansko, Kempinski Hotel Grand Arena Bansko is located in the very heart of the mountain resort, right across the Gondola lift station. The five-star luxury hotel features 157 Alpine-style rooms, including ...

Rooms total: 4

Important Information

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly. Please note that smoking is strictly prohibited in all areas and penalty fees apply. The hotel has the right to preauthorize the provided card at any time after confirmation. Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge. Please note that rates on 31 December 2023 include a compulsory New Year's Gala dinner for the number of people included in the reservation. We can accommodate pets up to 10 kilos and charges will appliedPlease inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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General
  • Pets allowed
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Lift
  • Safety deposit box
  • Soundproof rooms
  • Heating
  • Non-smoking throughout
  • Air conditioning
  • WiFi available in all areas
Activities
  • Tennis court
  • Sauna
  • Fitness centre
  • Fishing
  • Skiing
  • Solarium
  • Spa and wellness centre
  • Massage
  • Billiards
  • Hiking
  • Cycling
  • Horse riding
  • Indoor pool
  • Indoor pool (all year)
  • Kids' club
  • Tennis equipment
  • Beauty Services
  • Facial treatments
  • Waxing services
  • Make up services
  • Hair treatments
  • Manicure
  • Pedicure
  • Hair cut
  • Hair colouring
  • Hair styling
  • Body treatments
  • Body scrub
  • Body wrap
  • Light therapy
  • Spa facilities
  • Steam room
  • Spa lounge/relaxation area
  • Foot bath
  • Spa/wellness packages
  • Massage chair
  • Fitness
  • Yoga classes
  • Fitness classes
  • Personal trainer
  • Fitness/spa locker rooms
  • Walking tours
  • Bike tours
  • Themed dinner nights
  • Happy hour
  • Tour or class about local culture
  • Cooking class
  • Archery
Services
  • Room service
  • Meeting/banquet facilities
  • 24-hour front desk
  • Airport shuttle
  • Business centre
  • Babysitting/child services
  • Laundry
  • Dry cleaning
  • Barber/beauty shop
  • Ironing service
  • Express check-in/check-out
  • Valet parking
  • Currency exchange
  • Packed lunches
  • Car hire
  • Tour desk
  • Fax/photocopying
  • Luggage storage
  • ATM/cash machine on site
  • Concierge service
  • Private check-in/check-out
  • Shuttle service (additional charge)
  • Trouser press
  • Airport shuttle (additional charge)
  • Lockers
  • Shared lounge/TV area
  • Daily housekeeping
  • Pet basket
  • Pet bowls
  • Shuttle service
Food & Drink
  • Restaurant
  • Bar
  • Breakfast in the room
  • Snack bar
  • Special diet menus (on request)
  • Kid meals
  • Kid-friendly buffet
  • Wine/champagne
  • Fruits
Ski
  • Ski storage
  • Ski pass vendor
Internet
  • Internet services
  • WiFi
  • Free WiFi
Outdoors
  • Garden
  • Terrace
  • BBQ facilities
  • Outdoor pool
  • Sun terrace
  • Outdoor pool (all year)
  • Outdoor pool (seasonal)
  • Outdoor furniture
Parking
  • Parking
  • Parking on site
  • Private parking
  • Parking garage
  • Accessible parking
Pool and wellness
  • Pool with view
  • Heated pool
  • Plunge pool
  • Pool cover
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Kids' pool
  • Swimming pool
  • Swimming Pool
Reception services
  • Invoice provided
Entertainment and family services
  • Board games/puzzles
  • Indoor play area
  • Kids' outdoor play equipment
Safety & security
  • 24-hour security
  • Key card access
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Face masks for guests available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered