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Located in the heart of the city of Porto, Hotel Universal offers rooms with air conditioning and free WIFI access throughout the hotel, as well as a common area, bar and 24-hour reception. The property is about 250m from S.Bento Train Station, 400m...

Rooms total: 11

Important Information

Please note that the reception is located on the 1st floor and can be reached by stairs (27 steps). A platform is available for disabled visitors, but not for luggage. Pets are welcome, but restrictions and fees apply, it is mandatory to contact hotel. Please inform staff upon booking if your expected time of arrival should be later than 20:00. Please note that for reservations for 5 or more rooms, a non-refundable prepayment is mandatory, equivalent to the first night and/or 25% of the total rate. It is mandatory to present a vaccination card or COVID19 test upon check in. Please contact hotel if you have any further questions.If you require an invoice when booking a prepaid rate, please write this request and your company details in the Ask a question box. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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General
  • Pets allowed
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Lift
  • Safety deposit box
  • Heating
  • Non-smoking throughout
  • Air conditioning
  • WiFi available in all areas
Activities
  • Billiards
Services
  • 24-hour front desk
  • Airport shuttle
  • Laundry
  • Ironing service
  • Express check-in/check-out
  • Tour desk
  • Fax/photocopying
  • Luggage storage
  • Concierge service
  • Shuttle service (additional charge)
  • Airport shuttle (additional charge)
  • Shared lounge/TV area
  • Daily housekeeping
  • Shuttle service
Food & Drink
  • Bar
  • Wine/champagne
  • Coffee house on site
Internet
  • Internet services
  • WiFi
  • Free WiFi
Parking
  • Parking
  • Accessible parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Higher level toilet
  • Lower bathroom sink
  • Emergency cord in bathroom
Transport
  • Airport pick up
  • Airport drop off
Reception services
  • Invoice provided
Safety & security
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Delivered food is securely covered