Hostal Royal Cruz

Featuring a shared lounge, Hostal Royal Cruz is a guest house located in a historic building in the centre of Madrid, close to Gran Via Metro Station. This 3-star guest house offers a 24-hour front desk and a lift.

Rooms total: 12

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. Please inform Hostal Royal Cruz in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

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General

Non-smoking rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
Air conditioning
Designated smoking area
WiFi available in all areas

Services

24-hour front desk
Airport shuttle
Tour desk
Fax/photocopying
Luggage storage
Shuttle service (additional charge)
Airport shuttle (additional charge)
Shared lounge/TV area
Daily housekeeping
Shuttle service

Food & Drink

Snack bar

Internet

Internet services
WiFi
Free WiFi

Parking

Parking garage

Transport

Airport pick up
Airport drop off

Reception services

Invoice provided

Safety & security

24-hour security
Key access
Key card access
CCTV in common areas
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety