Holiday Inn & Suites - Dubai Festival City Mall, an IHG Hotel

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Directly connected to the Dubai Festival City Mall home to 500 retail stores, restaurants and kids/family entertainment, Holiday Inn & Suites - Dubai Festival City Mall, an IHG Hotel is a 4-star property perfect for families with with its Family Suit...

Rooms total: 180

Important Information

Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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General

Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Heating
Air conditioning
Designated smoking area
WiFi available in all areas

Activities

Fitness centre
Spa and wellness centre
Massage
Spa facilities
Spa lounge/relaxation area
Spa/wellness packages
Back massage
Neck massage
Foot massage
Couples massage
Head massage
Hand massage
Full body massage
Fitness
Fitness/spa locker rooms

Services

Room service
Meeting/banquet facilities
24-hour front desk
Airport shuttle
Business centre
Laundry
Dry cleaning
Ironing service
Valet parking
Currency exchange
Luggage storage
Concierge service
Shuttle service (free)
Trouser press
Airport shuttle (free)
Daily housekeeping
Shuttle service

Food & Drink

Restaurant
Breakfast in the room
Kid meals
Kid-friendly buffet
Wine/champagne
Fruits
Coffee house on site

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Parking

Parking
Free parking
Parking on site
Private parking
Parking garage
Accessible parking

Accessibility

Wheelchair accessible
Toilet with grab rails
Higher level toilet

Pool and wellness

Pool with view
Heated pool
Pool bar
Sun loungers or beach chairs
Kids' pool
Swimming pool
Swimming Pool

Safety & security

24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Cashless payment available
Physical distancing rules followed
Mobile app for room service
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety