Relais & Châteaux Heritage Hotel

Recommended

Relais & Châteaux Heritage Hotel offers 5-star accommodation in Madrid, next to Paseo de la Castellana. It is located on a 20th century listed building beautifully decorated with a belle-époque design. The hotel features a modern décor, offering an ...

Rooms total: 9

Important Information

Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

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General

Pets allowed
Non-smoking rooms
Family rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Non-smoking throughout
Air conditioning

Activities

Solarium
Massage

Services

Room service
Meeting/banquet facilities
24-hour front desk
Airport shuttle
Business centre
Babysitting/child services
Laundry
Dry cleaning
Ironing service
Express check-in/check-out
Valet parking
Currency exchange
Packed lunches
Tour desk
Fax/photocopying
Luggage storage
Concierge service
Private check-in/check-out
Shuttle service (additional charge)
Trouser press
Airport shuttle (additional charge)
Daily housekeeping
Pet basket
Pet bowls
Shuttle service

Food & Drink

Restaurant
Bar
Breakfast in the room
Special diet menus (on request)
Wine/champagne
Fruits
Coffee house on site

Internet

Internet services
WiFi
Free WiFi

Outdoors

Terrace
Sun terrace
Outdoor furniture

Parking

Parking
Private parking
Parking garage

Transport

Public transport tickets
Airport pick up
Airport drop off

Reception services

Invoice provided

Safety & security

24-hour security
Security alarm
Smoke alarms
CCTV in common areas
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Cashless payment available

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety