Copthorne Makkah Al Naseem

Recommended

Set in Makkah and with Masjid Al Haram reachable within 15 km, Copthorne Makkah Al Naseem offers concierge services, non-smoking rooms, a shared lounge, free WiFi throughout the property and a restaurant. The property is situated 18 km from Hira Cave...

Rooms total: 485

Important Information

Please note that all reservations must be guaranteed with valid credit card. This same credit card will be required to be presented with owner ID upon arrival otherwise guest must present alternative method of payments. Hotel check in and check out policy during the period from 06 May 2019 to 03 June 2019 to be as follows: Check-In time : 18:00 Check out Time: 12:00 During the month of Ramadan: -Guests who booked breakfast will have Ramadan Suhoor instead. -Guests who booked breakfast and dinner will have Ramadan Iftar and Suhoor Instead Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Parking is subject to availability due to limited spaces. When booking half board, please note that drinks are not included.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

More information »

General

Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Soundproof rooms
Non-smoking throughout
Air conditioning
Designated smoking area
WiFi available in all areas

Activities

Fitness centre
Kids' club

Services

Room service
Meeting/banquet facilities
24-hour front desk
Business centre
Laundry
Dry cleaning
Ironing service
Express check-in/check-out
Fax/photocopying
Concierge service
Private check-in/check-out
Lockers
Shared lounge/TV area
Daily housekeeping

Food & Drink

Restaurant
Breakfast in the room
Fruits

Internet

Internet services
WiFi
Free WiFi

Outdoors

Picnic area

Parking

Parking
Free parking
Street parking

Accessibility

Wheelchair accessible
Toilet with grab rails
Higher level toilet
Lower bathroom sink
Emergency cord in bathroom
Visual aids: Braille
Auditory guidance

Reception services

Invoice provided

Safety & security

24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Mobile app for room service

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety