Aussen Alster Hotel

Recommended

This privately-run hotel is located 100 metres from Hamburg’s Alster lake, 10 minutes' walk from the city centre and has excellent public transport connections to the rest of the city.

Rooms total: 29

Important Information

Please inform Aussen Alster Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

More information »

General

Pets allowed
Non-smoking rooms
Lift
Safety deposit box
Heating
Allergy-free room
Air conditioning
Designated smoking area
Minimarket on site
WiFi available in all areas

Activities

Sauna
Bicycle rental

Services

Room service
Laundry
Dry cleaning
Barber/beauty shop
Ironing service
Express check-in/check-out
Packed lunches
Car hire
Tour desk
Fax/photocopying
Luggage storage
Private check-in/check-out
Lockers
Daily housekeeping
Pet basket
Pet bowls

Food & Drink

Restaurant
Bar
Breakfast in the room
Special diet menus (on request)
Kid meals
Kid-friendly buffet
Wine/champagne
Fruits

Internet

Internet services
WiFi
Free WiFi

Outdoors

Garden
Terrace
Sun terrace
Outdoor furniture
Outdoor fireplace

Parking

Parking
Private parking
Parking garage
Electric vehicle charging station

Transport

Public transport tickets

Reception services

Invoice provided

Entertainment and family services

Board games/puzzles

Safety & security

Key access
Key card access
Security alarm
Smoke alarms
CCTV in common areas
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety