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Sheraton Santiago Hotel & Convention Center 

Featuring a fantastic outdoor pool and a complete fitness centre, Sheraton Santiago Hotel & Convention Center offers 5-star luxury accommodation in the neighourhood of Providencia in Santiago. Free Wi-Fi access is available in public areas. Rooms at...

Rooms total: 519

Important Information

LOCAL TAX LAW Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately. **Please note** The Outdoor Pool will be closed to June 2024 due to maintenance. The Outdoor pool will be available from July 2024.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

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General
  • Pets allowed
  • Non-smoking rooms
  • Facilities for disabled guests
  • Family rooms
  • Lift
  • Safety deposit box
  • Soundproof rooms
  • Heating
  • Allergy-free room
  • Non-smoking throughout
  • Air conditioning
  • Designated smoking area
  • Paid WiFi
Activities
  • Fitness centre
  • Skiing
  • Solarium
  • Massage
  • Children's playground
  • Hiking
  • Cycling
  • Hammam
  • Indoor pool
  • Indoor pool (all year)
  • Beauty Services
  • Hair cut
  • Hair styling
  • Spa facilities
  • Steam room
  • Spa lounge/relaxation area
  • Spa/wellness packages
  • Fitness
  • Fitness classes
  • Personal trainer
  • Fitness/spa locker rooms
  • Bike tours
  • Happy hour
  • Tour or class about local culture
  • Live sport events (broadcast)
Services
  • Room service
  • Meeting/banquet facilities
  • 24-hour front desk
  • Business centre
  • Babysitting/child services
  • Laundry
  • Dry cleaning
  • Barber/beauty shop
  • Ironing service
  • Express check-in/check-out
  • Currency exchange
  • Packed lunches
  • Tour desk
  • Fax/photocopying
  • Luggage storage
  • Concierge service
  • Private check-in/check-out
  • Trouser press
  • Lockers
  • Shared lounge/TV area
  • Daily housekeeping
  • Pet bowls
Food & Drink
  • Restaurant
  • Bar
  • Breakfast in the room
  • Snack bar
  • Special diet menus (on request)
  • Kid meals
  • Kid-friendly buffet
  • Wine/champagne
  • Fruits
  • Coffee house on site
Ski
  • Ski storage
Internet
  • Internet services
  • WiFi
Outdoors
  • Garden
  • Terrace
  • BBQ facilities
  • Outdoor pool
  • Sun terrace
  • Outdoor pool (seasonal)
  • Outdoor furniture
  • Picnic area
  • Outdoor fireplace
Parking
  • Parking
  • Parking on site
  • Private parking
Pool and wellness
  • Heated pool
  • Pool bar
  • Sun umbrellas
  • Kids' pool
  • Swimming pool
  • Swimming Pool
Transport
  • Public transport tickets
Reception services
  • Invoice provided
Entertainment and family services
  • Kids' outdoor play equipment
Safety & security
  • 24-hour security
  • Key card access
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Face masks for guests available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered