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Shangri-la Surabaya 

Strategically situated near Ciputra World, Pakuwon Mall and Surabaya Town Square, the 5-star Shangri-la Surabaya provides a free-form outdoor pool, a spa centre with a sauna and tropical landscapes. Free WiFi and free wired internet are provided thro...

Rooms total: 6

Important Information

Different policy for children breakfast apply in this property, please check children policy for more information. All children at the age of 6 and below and all children who are above 6 years of age but under 12 years of age will receive a 50% discount on the adult buffet price.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

More information »
General
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift
  • Safety deposit box
  • Allergy-free room
  • Air conditioning
  • Designated smoking area
  • WiFi available in all areas
Activities
  • Tennis court
  • Sauna
  • Fitness centre
  • Golf course (within 3 km)
  • Games room
  • Spa and wellness centre
  • Massage
  • Children's playground
  • Hot tub/Jacuzzi
  • Nightclub/DJ
  • Kids' club
  • Tennis equipment
  • Spa facilities
  • Spa lounge/relaxation area
  • Foot bath
  • Spa/wellness packages
  • Fitness
  • Fitness/spa locker rooms
  • Movie nights
  • Live music/performance
Services
  • Room service
  • Meeting/banquet facilities
  • 24-hour front desk
  • Airport shuttle
  • Laundry
  • Dry cleaning
  • Barber/beauty shop
  • Ironing service
  • Express check-in/check-out
  • Valet parking
  • Currency exchange
  • Packed lunches
  • Car hire
  • Tour desk
  • Fax/photocopying
  • Luggage storage
  • ATM/cash machine on site
  • Concierge service
  • Shuttle service (free)
  • Shuttle service (additional charge)
  • Trouser press
  • Airport shuttle (additional charge)
  • Daily housekeeping
  • Shuttle service
Food & Drink
  • Restaurant
  • Bar
  • Breakfast in the room
  • Snack bar
  • Kid-friendly buffet
Internet
  • Internet services
  • WiFi
  • Free WiFi
Outdoors
  • Garden
  • Outdoor pool
  • Sun terrace
  • Outdoor pool (all year)
  • Picnic area
Parking
  • Parking
  • Free parking
  • Parking on site
  • Accessible parking
Accessibility
  • Toilet with grab rails
  • Emergency cord in bathroom
Pool and wellness
  • Water slide
  • Pool bar
  • Shallow end
  • Sun loungers or beach chairs
  • Sun umbrellas
  • Kids' pool
  • Swimming pool
  • Swimming Pool
Transport
  • Airport pick up
  • Airport drop off
Reception services
  • Invoice provided
Entertainment and family services
  • Kids' outdoor play equipment
Safety & security
  • 24-hour security
  • Key card access
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Face masks for guests available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered