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Novotel Santos Gonzaga 

Located in Santos, 900 metres from Gonzaga Beach, Novotel Santos Gonzaga features a restaurant, outdoor swimming pool, a fitness centre and bar. Among the facilities at this property are a 24-hour front desk and room service, along with free WiFi thr...

Rooms total: 6

Important Information

Please note that guests are required to show the same credit card used for the reservation at the check in. If guest cannot present that card, the prepayment will be cancelled and a new payment method will be asked. According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If a minor is accompanied by an adult other than his parents, it is necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents, and presented along with notarised copies of their IDs. Please note that each room can accommodate just one pet with maximum weight of 10 kg and guests travelling with pets must present valid vaccination documents of the animal upon check in. Please note that the pets are not allowed at the restaurant or bar areas and can't stay unaccompanied in the rooms.

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General
  • Pets allowed
  • Facilities for disabled guests
  • Family rooms
  • Lift
  • Soundproof rooms
  • Non-smoking throughout
  • Air conditioning
  • Designated smoking area
  • WiFi available in all areas
Activities
  • Sauna
  • Fitness centre
  • Fitness
Services
  • Room service
  • Meeting/banquet facilities
  • 24-hour front desk
  • Business centre
  • Laundry
  • Dry cleaning
  • Ironing service
  • Express check-in/check-out
  • Valet parking
  • Fax/photocopying
  • Luggage storage
  • Concierge service
  • Lockers
  • Daily housekeeping
  • Pet basket
  • Pet bowls
Food & Drink
  • Restaurant
  • Bar
  • Breakfast in the room
  • Special diet menus (on request)
  • Kid meals
  • Kid-friendly buffet
  • Wine/champagne
  • Fruits
Internet
  • Internet services
  • WiFi
  • Free WiFi
Outdoors
  • Outdoor pool
  • Outdoor pool (all year)
Parking
  • Parking
  • Parking on site
  • Private parking
  • Parking garage
  • Accessible parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Higher level toilet
  • Lower bathroom sink
  • Visual aids: Braille
  • Visual aids: Tactile signs
  • Auditory guidance
Pool and wellness
  • Rooftop pool
  • Swimming pool
  • Swimming Pool
Safety & security
  • 24-hour security
  • Key card access
  • Smoke alarms
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Property is cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered