Mandarin Oriental Ritz, Madrid

Opulent and exclusive Mandarin Oriental Ritz, Madrid is located in a Belle Époque palace and offers an experience unlike any other. It features a luxurious Wellness Centre, free parking and in suite reservations free Wi-Fi. One-way airport transporta...

Rooms total: 150

Important Information

Cribs are available on request. Please contact the property for further information.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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General

Pets allowed
Non-smoking rooms
Facilities for disabled guests
Family rooms
Lift
Safety deposit box
Soundproof rooms
Heating
Allergy-free room
Air conditioning
Designated smoking area
WiFi available in all areas
Paid WiFi

Activities

Sauna
Fitness centre
Spa and wellness centre
Massage
Indoor pool
Indoor pool (all year)
Steam room
Spa lounge/relaxation area
Fitness

Services

Room service
Meeting/banquet facilities
24-hour front desk
Airport shuttle
Babysitting/child services
Laundry
Dry cleaning
Ironing service
Express check-in/check-out
Valet parking
Currency exchange
Car hire
Tour desk
Fax/photocopying
Luggage storage
Concierge service
Private check-in/check-out
Trouser press
Airport shuttle (additional charge)
Daily housekeeping
Pet basket
Pet bowls
Shuttle service

Food & Drink

Restaurant
Bar
Breakfast in the room
Snack bar
Special diet menus (on request)
Kid meals
Kid-friendly buffet
Wine/champagne

Internet

Internet services
WiFi

Outdoors

Garden
Terrace

Parking

Parking
Free parking
Parking on site
Street parking
Accessible parking

Pool and wellness

Swimming pool
Swimming Pool

Transport

Airport pick up
Airport drop off

Reception services

Invoice provided

Safety & security

24-hour security
Key access
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Contactless check-in/check-out
Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety