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Situated within 6.6 km of Submarine Monument and 7 km of Gubeng Train Station, Frank's Hotel features rooms with air conditioning and a private bathroom in Surabaya. Among the facilities of this property are a restaurant, room service and a 24-hour f...

Rooms total: 3

Important Information

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

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General
  • Non-smoking rooms
  • Facilities for disabled guests
  • Lift
  • Soundproof rooms
  • Air conditioning
  • Adult only
  • WiFi available in all areas
Services
  • Room service
  • 24-hour front desk
  • Express check-in/check-out
  • Valet parking
  • Fax/photocopying
  • Concierge service
  • Daily housekeeping
Food & Drink
  • Restaurant
  • Snack bar
  • Kid meals
  • Coffee house on site
Internet
  • Internet services
  • WiFi
  • Free WiFi
Parking
  • Parking
  • Free parking
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Lower bathroom sink
Safety & security
  • 24-hour security
  • Key access
  • Security alarm
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguishers
Safety features
  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Hand sanitizer in guest accommodation and key areas
  • Process in place to check health of guests
  • First aid kit available
  • Access to health care professionals
  • Thermometers for guests provided by property
  • Face masks for guests available
Physical distancing
  • Contactless check-in/check-out
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers placed between staff and guests in appropriate areas
Cleanliness & disinfecting
  • Use of cleaning chemicals that are effective against Coronavirus
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & drink safety
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Breakfast takeaway containers
  • Delivered food is securely covered