Mercure Nairobi Upper Hill

Recommended

Each one of our experienced members of staff is dedicated to providing a service that makes your stay unique, Thanks to their genuine sense of hospitality and their attention to every detail, they offer personalized service, going beyond guests' need...

Rooms total: 2

Important Information

Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

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General

Non-smoking rooms
Facilities for disabled guests
Lift
Safety deposit box
Soundproof rooms
Non-smoking throughout
Air conditioning
Designated smoking area
WiFi available in all areas

Activities

Fitness centre
Game drives
Cooking class

Services

Room service
Meeting/banquet facilities
24-hour front desk
Airport shuttle
Business centre
Laundry
Dry cleaning
Ironing service
Currency exchange
Packed lunches
Tour desk
Fax/photocopying
Luggage storage
Concierge service
Trouser press
Airport shuttle (additional charge)
Shared lounge/TV area
Daily housekeeping
Shuttle service

Food & Drink

Restaurant
Bar
Breakfast in the room
Snack bar
Special diet menus (on request)
Kid meals
Kid-friendly buffet
Wine/champagne
Fruits
Coffee house on site

Internet

Internet services
WiFi
Free WiFi

Outdoors

Sun terrace
Outdoor furniture

Parking

Parking
Free parking
Parking on site
Parking garage
Accessible parking

Accessibility

Wheelchair accessible
Toilet with grab rails
Higher level toilet
Lower bathroom sink
Emergency cord in bathroom
Visual aids: Braille
Auditory guidance

Pool and wellness

Swimming pool

Transport

Airport pick up
Airport drop off

Reception services

Invoice provided

Entertainment and family services

Board games/puzzles
Kids' outdoor play equipment

Safety & security

24-hour security
Key card access
Security alarm
Smoke alarms
CCTV in common areas
CCTV outside property
Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests
First aid kit available
Access to health care professionals
Thermometers for guests provided by property
Face masks for guests available

Physical distancing

Cashless payment available
Physical distancing rules followed
Screens or physical barriers placed between staff and guests in appropriate areas

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus
Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Property is cleaned by professional cleaning companies
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety